Frequently Asked Questions about Titan Protect USA products, shipping, access and pricing. Find specifications and certifications of our PPE equipment and products, and how you can purchase or gift PPE.
Our Makrite 9500-N95 particulate respirator masks are intended to be used for protection against solids, such as dust and pollutants from minerals, coal, iron ore and certain other substances. They are extremely durable with a soft and comfortable inner surface, have an adjustable nose piece, and secured head straps to provide proper fit.
These masks have a 510(K) number for the medical market and can be used as recommended by OSHA.
NIOSH Approval: TC-84A-5411
FDA 510(K): K020474
How are your 3-layer masks certified?
Titan Protect 3-Layer Protective Masks are manufactured in a US FDA registered facility, and have international certifications including:
GB/T 32610-2016 GRADE ‘A’
Third-party testing has been performed on our 3-layer protective masks and they have been shown to filter greater than 95% of particles.
How are your alcohol wipes certified?
Our Germisept 70% Alcohol Wipes have been audited and accepted by the US FDA as Pharmaceutical Grade wet wipes.
In addition, our Alcohol Wipes meet all cGMP manufacturing standards for both the US and the European Union.
Our Alcohol Wipes further meet the following standards and certifications:
SGS ISO 9001:2008
SGS GMP Certification
US FDA Pharmaceutical Grade wet wipes
Ordering & Shipping
How quickly will my order be shipped?
Orders placed Monday – Thursday after 2:00 pm PST (Pacific Standard Time) will be PROCESSED within 2-3 days.
Orders placed on a Friday will be processed on the following Monday, orders placed on Saturday or Sunday will be processed on the following Tuesday.
We will ship all orders immediately upon completion of processing and packing.
How long does it take to receive my order?
After an order has been received in our system, please allow 2-3 business days for your order to process and ship. Typical standard shipping times may vary from 5-7 business days (Monday to Friday) after processing times. All orders are shipped via FedEx to ensure maximum service, tracking and fastest possible delivery.
Shipments to Alaska and Hawaii may incur additional time for delivery. This does not include any potential delays due to inclement weather, holidays, or world disasters, which can cause shipping disruption and delay delivery.
Do you ship internationally?
Titan Protect USA is proud to offer international shipping for certain products to specific countries.
Please contact our Customer Service for further information about shipping to specific international destinations.
Titan Protect is dedicated to ensuring that our frontline and healthcare workers and businesses have access to the protective PPE equipment that that require.
For this reason, Titan Protect only sells N95 particulate respirators to essential businesses, healthcare workers and frontline entities.
However, anyone can give a GIFT of N95 respirators to a designated entity. For information on ordering N95 (or other PPE) that you can give as a gift, please click here!
Tell me about your GIFT PPE Program
Frontline and essential workers and those in our healthcare system are literally overwhelmed with need for N95 particulate respirators and other PPE.
These supplies are urgently needed, but not easily available, supplies are extremely limited, the majority have to be shipped in from overseas, and frontline and healthcare entities cannot afford these live-saving supplies.
Titan Protect USA has created a simple program for anyone to make a gift of desperately-needed PPE, including N95 masks, to designated entities.
We want you to feel confident with your purchase and want to provide you with excellent customer service. Please check your shipment carefully upon arrival to ensure it has not been damaged during shipping. All claims for damaged product(s) must be made within 72 hours of receiving the product to: email@example.com.
You will need to provide detailed information for any product damaged and photographic proof of the claimed damage.
If you are not satisfied with your order, you may request a refund of the purchase price within 30 days of your order. Due to the nature of our PPE products and requirements for sterility, returns are not generally accepted, so requests for refunds must be substantiated by a claim and evidence of receipt of damaged or defective goods or receipt of the wrong items.
Acceptance of a claim for a refund is in Titan's sole discretion at all times. Any refunds issued at Titan's discretion will generally not include a refund of any shipping costs incurred at purchase.
We offer a 100% satisfaction guarantee, and if you are unsatisfied with any product purchased from Titan for any reason, please contact firstname.lastname@example.org and we will promptly review your request and issue a refund as appropriate. Your satisfaction is our top priority.